Concert Tickets

All ticket sales are final. Tickets are non-refundable and cannot be exchanged. If a show is cancelled, [we will contact ticket holders about a refund or a rescheduled date].

CDs, Music Books and Sheet Music

Unopened CDs and music books may be returned within [30] days of delivery for a refund of the purchase price. Items must be unused and in their original condition. Please contact us before sending a return so we can give you return instructions. Shipping costs are not refundable, and return shipping is paid by the customer unless the item arrived damaged or we sent the wrong item.

Apparel and Merchandise

Apparel and merchandise are final sale and cannot be returned or exchanged [unless the item arrived damaged or defective].

Digital Downloads

Because digital sheet music, music downloads and videos can be accessed immediately, they are non-refundable once purchased. If you have trouble downloading a file, please contact us and we will help.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within [14] days of delivery and we will replace the item or issue a refund.

How Refunds Are Issued

Approved refunds are issued to the original form of payment within [10] business days of receiving the returned item. Proof of purchase (your order number or receipt) is required.

Contact Us

Lorie Line Music, Inc.
P.O. Box 400, Mound, MN 55364
952-474-1000 or 800-801-LINE (5463)
customerservice@lorieline.com